12/2 ConnectCommerce Outage Update

We suffered a hardware outage that affected banner serving to consumers and a media server for the ConnectCommerce application on Sunday afternoon. The two systems both started having problems around 3:20 CST on December 2. Services for ConnectCommerce were restored within an hour and twenty minutes. The banner serving outage lasted approximately three hours but only impacted images hosted by DoubleClick Performics. Many affiliate publishers host their own ads and these images displayed properly throughout the outage.

At no time were our tracking/redirect servers affected and text and data feed links were fully operational throughout the media serving outage. The tracking servers operate on different hardware systems and are not dependent on media serving for operation.