Performics Performance Marketing Blog: SEM, SEO, Social & Display

2012 CES Key Trends and Highlights

2012 CES Summary

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Performics Weekly Research Recap

Posted by Cristina Lucero & Christina Mannarino, Performics Research & Insights Team

Hello Everyone!

Highlighted below are some emerging trends and insights that maybe of interest to you from October 28th. 

United States

Channel Insights

Social

- Social Media Marketing and Darwin: Can Marketers Evolve? (MediaPost)

• Marketers can no longer program participants with advertising; instead, now your imperative is to attract people through unique content and authentic brand experiences.
• The next generation of retail is a blended in-store experience enhanced by digital technologies.
• To succeed, you’ll need to understand where your brand fits into your customers’ lifestyles.

Search

- Google Introduces “Bid For Calls” On The PC. (Google)

• Depending on the amount of bids and how many calls are received, Google will begin to include calls in its ads quality score.
• Advertisers whose paid-search ads are generating lots of calls may see a boost in their AdWords rankings accordingly.
• In other words, “call-through rate” will now be a factor in ranking

- Understanding Google’s Latest Landing Page Quality Score Release. (Google)

• Google announced that going forward, landing page quality will be a larger factor in an ad’s overall Quality Score.
• The behavioral signals that Google traces must therefore be related to what they can track for all advertisers, not just those with Google conversion tracking: bounce rate, propensity to search again in short order, time on site, etc.
• At the end of the day, it will reward advertisers for picking the best page among the available choices for your PPC landing pages, and design those pages for maximum effectiveness in monetizing traffic.

Mobile & Tablet

- Paid Search, Mobile Take Front Seat In Holiday Strategies. (Marin)

• Keep local in mind by separating mobile from desktop campaigns, so the content includes location and mobile-specific content.
• Increasing mobile response rates means marketers should tap into position-based bidding to ensure that ads serve up above the fold.
• Another benefit of having separate campaigns is that you can show location ex­tensions within the ad creative.
• Quickly pointing mobile shoppers to your nearest location can be the difference between buyers walking into your store instead of your competitor’s.

Thanks for your time!

Research Team

Additional articles added to the Research Library:

CHANNEL INSIGHTS

“Mobile Social Usage Soars To Nearly A Quarter Of U.S. Population”

“How Social Media Impacts Brand Marketing”

“Tablet Users Keen On News, Not Payments”

“Stat of the Day: Half of Kids Under 8 Have Access to Mobile Media”

“The Alterian Brand Relevancy Tour”

Performics Weekly Research Recap

Posted by Cristina Lucero & Christina Mannarino, Performics Research & Insights Team

Hello Everyone!

Highlighted below are some emerging trends and insights that maybe of interest to you from October 21st. 

United States

Channel Insights

Search

 - Google To Begin Encrypting Searches & Outbound Clicks By Default With SSL Search. (Google)

• The change to Secure Sockets Layer (SSL) search also means that sites people visit after clicking on results at Google will no longer receive “referrer” data that reveals what those people searched for, except in the case of ads.
• Google analytics will only track SEO generally, not specifically. This means the search terms won’t be associated with a particular visit, because they aren’t being passed along.
• Referrer blocking won’t be happening with ads. If someone clicks on an ad, the advertiser’s site will continue to receive all the same information it currently gets with unencrypted search.

- Microsoft To Turn Bing Into Improved Search Service Via Apps. (MediaPost)

• Search today provides a more programmed experience, but in the future on Bing, it will happen naturally.
• The app would recommend things you likely want to see to provide a much more implicit search, rather than typing into a Web browser and typing 'restaurants near Belleview' and then going back to the map.
• The Bing team will focus on connecting queries, a proxy for intent, with actions, not just information.

- Paid search spending increases 7% in Q3. (Internet Retailer)

• In the United States, 81.6% of paid search spending went to Google Inc., up slightly from the same period last year.
• In Europe, spending on paid search ads increased 20% in the third quarter compared with the same period in 2010.
• As the Yahoo/Bing alliance approaches its one-year anniversary, it shows little impact on the search engine landscape.

Mobile

- Marketers: Mobile Social Networking Scores With Users. (Experian Simmons)

• The study found voice calling applications (usually a native app on the phone) had the highest daily reach, at 62%, followed by messaging (51%), browser (47%), email (45%) and social networking apps (38%).
• Social networking highest the frequency, with people checking social apps on average 17.7 times a day.
• “…It can be appreciated how significant the role of social networking plays in mobile behavior, and marketers may be well advised to focus their attention in this area.”

Social

- The State Of Social Media 2011: Social Is The New Normal. (FastCompany)

• The state of social media is about how people are spending their time, interacting and connecting with one another, and what happens as a result.
• Facebook is now the size of the entire Internet in 2004. And, as Nielsen shows us, at 53.5%, Facebook accounts for the majority of total time spent online.
• Marketers must create an online experience for the social participant through multiple channels in order to engage and connect with them.

International Insights

Demographics

- In Asia, Marketers Pay Heed to a Growing Older Population. (AdAge)

• Companies are so caught up in wanting to be young and hip and they're ignoring this issue that the seniors are going to be a force to be reckoned with.
• In Asia, home to large populations of older participants -- in places such as Japan, South Korea, Taiwan, Singapore and Hong Kong -- marketers have found unique ways of tweaking their products or marketing to appeal to golden lifestyles.
• Marketers: don't underestimate the 50-plus set, a group that will have increasing importance as developed economies age.

 

Thanks for your time!

Research Team

Additional articles:

CHANNEL INSIGHTS

“YouTube’s e-commerce push”

“Mobile Commerce Forum Report: Mobile drives big results for a small retailer”

DEMOGRAPHICS

“Targeting Millennials? You Have to Think Outside the Traditional Color Lines”

Performics Weekly Research Recap

Posted by Cristina Lucero & Christina Mannarino, Performics Research & Insights Team

Hello Everyone!

Highlighted below are some emerging trends and insights that maybe of interest to you:

United States

Channel Insights

Social

- Facebook wants to de-emphasize click-throughs and put more focus on engagement. (Facebook)

• The key point is that social “signals” — Likes, retweets, etc. — are becoming a much more powerful force in determining user behavior online and therefore engagement plays a more critical role.
• This move toward social networks and socially driven engagement as a form of advertising is changing the search landscape as internet users are being influenced more by the recommendations and social signals of their friends.
• However, to prove that advertising on Facebook makes sense for brands, Facebook has to show there’s something else to be gained than just prompting users to click on a banner ad.
• The problem is that many advertisers haven’t yet made the leap to seeing “likes” and mentions of a brand as being worth as much or more than a click-through.

- Understanding the New Facebook 'Page Insights'. (Facebook)

• With Facebook's new page insights, brands can see how the messages they put on their page reach people throughout the Facebook network, and they can also optimize for the messages -- whether they are photos, videos, questions, etc.
• Marketers should use Page Insights to improve how much people share content on a brand's Page with others – which in turn increases virality and reach.
• Marketers should analyze the new post analytics data to see what content creates the most engagement and do more of that to increase virality and brand awareness which will drive growth and adoption amongst friends of fans.

Performance Never Rests: Our People’s Top Picks

Performance Never Rests: Our People’s Top Picks  

Curious about the latest and greatest tools, technology and toys? Fear not, we turn to our teams and present their take on what’s hot, what’s not, and the issues making waves around the industry.

Gadget Geeks:

Dan P. - Is Sprint betting their company on the iPhone5?

• Sprint committed to $20B worth of iPhone5's, possibly securing exclusive rights in the process... (CNET)

Tet S. - Creative and visionary genius Steve Jobs passes on :(

• Apple’s Visionary Redefined Digital Age (NY Times)

Kristina N. – “I love Amazon more and more! #sold”

• Amazon’s $199 Kindle Fire Costs $209.63 to Make [STUDY] (Mashable)

Performics Weekly Research Recap

Posted by Cristina Lucero & Christina Mannarino, Performics Research & Insights Team

Hello Everyone!

Highlighted below are some emerging trends and insights that maybe of interest to you from October 7th: United States

Channel Insights

Social

-Facebook unveils a new type of advertising unit and measurement tool to help brands communicate better with users. (Facebook)

• The new Insights is designed to let administrators of Facebook fan pages see the total audience their content and ads are reaching, going beyond impressions and "Likes."
• Four metrics will be presented at the top of the page: Total Likes, Friends of Fans, People Talking About This, and Weekly Total Reach.
• "There's a shift taking place inside Facebook where marketers will not only look to connect with their fans, but look to influence the friends of their fans. Enabling word-of-mouth marketing at scale is a huge opportunity for marketers and for Facebook."

Performics Weekly Research Recap

Posted by Cristina Lucero & Christina Mannarino, Performics Research & Insights Team

Hello Everyone!

Highlighted below are some emerging trends and insights that maybe of interest to you from September 30th:United States

Channel Insights

Social

- Google+ Lays the Groundwork for Business Profiles (Google)

• Google+ will soon be unveiling business profiles that will permit companies to create pages and circles like those of an individual user of the social network.
• Currently, GM and Ford are in Beta testing even as the unofficial profiles and squatters spread across platforms.
• "Given Google's strong track record, both +1 and Google+ are platforms that [retailers] are closely watching. [Retailers] are most interested in +1 because of its potential impact on search."

Trend: New Big Sitelinks Present Natural Search Domination Opportunity

Google continuously innovates with the goal to make search more efficient.  The most recent innovation is the expansion and improvement of sitelinks.  Google recently announced on its blog, “Sitelinks will now be full-size links with a URL and one line of snippet text—similar to regular results—making it even easier to find the section of the site you want.” Google additionally upped the maximum number of sitelinks from eight to twelve.  This allows for top-ranked sites to dominate the natural SERP above the fold, especially for brand queries.  Not surprisingly, brand searches are currently more likely to yield the new sitelinks—because branded search greatly exposes searcher intent. 

Take Nike for example.  When searching “Nike Shoes,” a twelve pack of sitelinks appears below the top natural listing, allowing searchers to jump to the most relevant area of the site:

 

TREND: Video Chat—for Brands

With Google+ Hangouts and Skype for Facebook, the world is becoming more connected than ever. While currently available simply for social purposes, the new technologies hold many opportunities for companies and brands.  With so many customers liking/following brands, imagine how video could efficiently improve the customer service experience. 

In the near future, a customer could visit a brand’s Facebook or Google + page to:

• Connect with customer service via video quickly about an issue
• View interactive product demonstrations
• Receive assistance via video for setting up products and troubleshooting problems
• Meet with a sales team face-to-face for advice

Innovations like these could soon unfold as Dell sparked the conversation, publically stating its desire to use Google+ Hangouts for customer service purposes.  Keep an eye out as these technologies become available, so you can adapt your customer service strategies to better meet customer needs.   

TREND: Google Hotel Finder

Hotel searching just got easier.  User-friendly and convenient, the Google Hotel Finder helps searchers find exactly what they’re looking for.  Using Google Maps and Google Reader-type interfaces, the Google Hotel Finder allows hotel seekers to refine the search by:

• specific location (through drawing a box on a map)
• dates
• price
• class & user rating

After viewing high quality hotel photos and reading user reviews, users can “shortlist” (bookmark) favorites and then book easily through the provided sites.

 
Though currently just an experiment, the Google Hotel Finder has potential to make a splash in the hospitality industry.  Along with the recent purchase of ITA Software, Google has its sights set on the traveler niche.  Because of this, it’s important for hotel marketers to:

• make sure each of your hotel locations are optimized for search
• utilize hotel price ads
• keep information fresh and accurate
• encourage positive user reviews
• offer competitive advantages over other hotels