Performics Performance Marketing Blog: SEM, SEO, Social & Display

Super Bowl Commercial Wrap-Up: Best and Worst Practices in Search and Social

This year, social media—especially Twitter—played a huge role for Super Bowl advertisers.  During the game, almost every Super Bowl commercial broke into Twitter’s top ten U.S. trends.  However, for most brands, the social media buzz was short-lived.  Once the confetti stopped falling in Indianapolis, people stopped chatting about Super Bowl commercials on Twitter.  The next day, people turned to Google and YouTube to find their favorite commercials and learn more about the products/services featured in the ads.  Savvy advertisers integrated search and social, using paid search to capture Super Bowl demand, including sending search traffic to their commercials on YouTube and Facebook.  In essence, search and social worked in tandem to extend and capture commercial buzz.  Below, we’ve collected some highlights (and lowlights) in search and social for this year’s advertisers:

(1) Social Buzz: Initial Reactions

At every commercial break, Super Bowl viewers turned to Twitter to chat about each commercial in real-time.  This year, Twitter was the place for initial commercial reactions.  For instance, the below screenshot shows Twitter’s top trends right after Budweiser aired its popular “Here We Go” Rescue Dog commercial.  You can see that three of the commercial’s themes—#budlight, #herewego and Help Rescue Dogs—were trending:

 

Google’s Privacy Policy Update: Paid Search, Display & SEO Implications

Topic: Google’s integration of user data across all Google properties
Opportunity: More relevant paid search and retargeting opportunities; more personal organic SERPs
Channels Impacted: Paid search, display, SEO, social, video

Last week, Google announced that—as of March 1, 2012—it will be updating its Privacy Policy to enable the combination of user data from one Google service with user data from other Google services.  Google currently has 70+ different privacy policies covering its various products.  With the March 1st update, Google will have a new main Privacy Policy that treats each signed-in Google user as a single user across all Google products, including Google Search, Android, Gmail, Google+ and YouTube.  Google notes that the update will allow it “to integrate our different products more closely so that we can create a beautifully simple, intuitive user experience across Google.” 

In order to sign in to Google, users must accept the new Privacy Policy.  However, users can opt out of the customized experience or adjust/delete information that Google has collected on them via the Ads Preferences Manager.  Additionally, since Google’s announcement, sites like Gizmodo have outlined alternative options in search, email, social, calendar, photo, docs, and video for privacy-concerned Google users.  The update has also generated a request by lawmakers for Google to explain why the changes are necessary and how user privacy will be protected.

Implications for Advertisers

The point of the new Privacy Policy is to allow Google to gain user permission to share valuable user-interest data across all Google properties.  This sharing enables Google to better customize ads and search listings to each individual user.  The key is user data, including demographics and interests.  Google is already a powerhouse in search, video (YouTube) and display.  With the Privacy Policy update, Google is positioning itself as a one-stop shop for targeted advertising and exclusive use of data for buying media via its advertising channels.

As Google is able to link more user data across its properties, it will be able to provide more relevant, tailored paid search ads, display ads and organic listings.  For example, Google can tailor advertising based on each user’s interests—interests that Google discovers through what the user is talking about on Gmail, sharing on Google+ or watching on YouTube.  For search and display marketers, this could increase relevancy, thus boosting conversions and lowering advertising costs:

Paid Search & Display

Google can now leverage cross-property user data to create more unique, relevant search engine results pages (SERPs) for each user.  Let’s provide a real-life example: Informed by interests that a user expresses on Google+, Gmail and YouTube, Google can better understand which version of “Delta”—airline or faucets—a user is searching for, and provide more relevant results.  If that user has been talking to his Google+ friends about replacing his sink faucets, Google could display a Delta Faucet paid search ad on top of a Delta Airlines ad.  This can increase performance for Delta Faucet as the brand will drive more relevant clicks.  Relevancy fosters better Quality Scores, thus lowering paid search costs.

Applying Paid Search Optimization Techniques Beyond the Search Engine Results Page

Posted by Craig Greenfield, SVP, Performance Innovation

This blog was orginally posted on emarketing & commerce

In 2010, Forrester’s The Future of Search Marketing report predicted that “search marketing will become an umbrella term that applies to using any targeted media to help an advertiser get found.” Forrester was right. It’s now clear that search isn’t limited to being just a channel.  Search is the science of understanding intent and acting on it to efficiently connect people to your brand—no matter if that connection is made on a search engine, social networking site, display network, affiliate network or other emerging medium. To foster these connections, search engine marketing best practices can be extended well beyond the search engine results page.

First, I’ll consider how traditional paid search techniques can be applied to display advertising to drive new-to-file customers. Like search, biddable display provides advertisers with targeting capabilities to find the right customer at the right price.  While search marketers create segmentation via keywords to find the right audience, display marketers create segmentation via data sources. For example, during back-to-school season this past year, one of Performics’ apparel retailer clients sought to efficiently boost year-over-year daily sales though performance display. Like we do with search campaigns, we restructured the retailer’s display campaign at a more granular level (31 different ads in 2011 versus 6 ads in 2010) to support product/offer testing.  The restructure revealed deeper audience insights, helping us buy only the impressions we wanted (i.e. the right placements at the right price). We also increased relevance through site retargeting (i.e. serving display ads to people who visited the advertiser’s website but didn’t take action). These strategies resulted in a 211 percent year-over-year increase in average daily sales at a 120 percent return on investment.

Search Plus Your World’s Impact on Paid Search & SEO

Topic: Google’s incorporation of social and personal content to the SERP
Opportunity: Achieve prominent search visibility through Google+ presence
Channels Impacted: Organic search, paid search, social

Google recently began rolling out its new “Search, Plus Your World” features to the search engine results page (SERP).  The update introduced two new features that significantly impact paid search marketing and SEO:

1. People and Pages: The SERP now prominently features the Google+ Pages of both people and brands—for branded and generic queries—even when the searcher isn’t logged in
2. Personal Results: When logged in, the Google SERP now shows the searcher’s personal photos and posts from Google+ and Picasa.  Personal results include the searcher’s own content, as well as content shared with the searcher.  This new content is exclusive to the searcher, so everyone’s SERP is different.

People and Pages: Search Implications

Since Google+ Pages for Businesses launched, we’ve advocated that having a branded Google+ Page is essential for your search campaigns (see Why Your Brand Needs a Google+ Business Page Now).  We noted that the primary reason to create a Google+ Page was to aid your SEO efforts.  For instance, social content from brands is increasing achieving prominent visibility on the Google SERP, especially for branded searches.  We told brands to expect to see their Google+ Business Pages in the top organic results for branded keywords very soon.  What we didn’t expect was the prominence that Google would give Google+ Business Pages.  For instance, the below search for “fashion” gives H&M’s Google+ Page visibility equivalent to a position-1 paid-search bid, even when the searcher is not signed in:

Multiply the Effect of Your Brand’s Super Bowl Commercial through Digital Integration

Topic: Digital strategies to support your Super Bowl commercial
Opportunity:  Maximize your Super Bowl commercial investment
Channels Impacted: TV, paid search, organic search, mobile, social, display

This year, Super Bowl advertisers will spend a record $3.5 million per 30-second spot.  This investment positions advertisers in front of the largest television audience of the year; for instance, Super Bowl 2011 drew a record 111 million U.S. viewers.  And this year—for the first time ever—the big game will air online (including on mobile devices).  Football fans—and commercial fans—won’t miss a second of the action, even as they run to the fridge and the bathroom.

A Super Bowl commercial buy is the ultimate branding play.  But getting your product/service in front of 100+ million people doesn’t mean your job as a marketer is done.  Your Super Bowl ad boosts brand awareness, thus spurring people to search online for your brand or talk about your commercial on social networks.  Once this happens, you must maintain the connection that your Super Bowl commercial created with your participant.

We’ve provided five tips to strategically optimize your Super Bowl investment and position your brand to capture the demand created by your 30-second spot:

1.  Ensure 100% Search Coverage, Especially on Mobile

This year more than ever, Super Bowl viewers won’t be glued to their television screens.  They’ll be multi-viewing—using their tablets and smartphones to see online-only camera angles, in-game highlights, live stats, commercial replays and behind-the-scenes access.  Since last Super Bowl, we’ve seen an explosion in mobile device usage, and smartphones and tablets were among the top holiday gifts.  Super Bowl 2012 is the perfect time for viewers to complement their TV with tablets and smartphones. 

In particular, we expect mobile search usage to spike during the game as viewers seek out their favorite commercials.  This means that brands must support their Super Bowl commercials with paid search campaigns on desktop, smartphones and tablets.  Ensure that you have ample paid search budget allocated to support potentially huge traffic spikes—Super Bowl commercial keywords are always among the hottest Google search terms during and after the game.  Bid on brand and brand + “Super Bowl commercial” keywords on the engines and YouTube.  Align your Super Bowl search campaign with marketing/PR plans to ensure coverage and ad rank during commercial launch, as well as two to three weeks post-Super Bowl to extend shelf life.  Test your commercial on smartphones and tablets to ensure an optimal mobile experience for your viewer.

2. Beware of Hijackers

You’re the one investing $3.5 million for your 30-second spot.  But your competitors may seek to steal your thunder.  The most notorious example of hijacking occurred in 2006 when Pontiac ran a Super Bowl commercial that encouraged viewers to Google “Pontiac.”  Competitor Mazda took advantage, aggressively bidding on the “Pontiac” keyword and driving searchers to a landing page that compared Pontiac to Mazda. 

Emerging Holiday Trends: Social Shopping

Posted by Cristina Lucero, Research Associate

Black Friday and Cyber Monday have come and gone, but many people still have shopping lists to finalize.  Getting every last gift on that list can be an easier and more enjoyable process thanks to social media, which is currently changing the shopping experience.  Social networks enable shoppers to leverage friends for holiday ideas, opinions and shopping tips.  This social shopping experience, powered by friends, presents tremendous opportunity for retailers during the holidays.  Below are a few tips to optimize the social shopping experience for your brand’s potential customers:

Is SEO the Future of Internet Marketing?

Exploring SEO and Small Business Surveys

Posted by Sam Battin, Senior Natural Search Specialist

As we’ve seen recently, the advertising spend on Internet marketing continues to rise, alongside the growing number of purchases made online.  Businesses and customers are finding out that it’s much easier to search online for merchandise than it is to get in the car, brave the streets and drive to several different stores in search of products which may or may not be there.

Underscoring this point, Search Engine Land found a recent survey of 2500 small to medium businesses that could indicate that SEO has become a preferred marketing channel.  Good SEO can connect your business to all the people who are staying home and searching online.  The exact question the small business owners answered was “If you had to put all your marketing time and budget into only one channel, what would it be?”  The top answer was search engine optimization, which almost 40% of responders chose by large margins.  SEO beat out both “Traditional Media” (19.7%) and “Paid Search Advertising” (9.8%).

Cyber Monday: By the Numbers

Posted by Cristina Lucero, Research Associate

Last year, for the first time, the Monday after Thanksgiving was the biggest online shopping day of the year by sales and the first day ever that online sales passed $1 billion, according to comScore.  However, this Cyber Monday surpassed last year’s, reaching $1.25 billion in online spending.  Cyber Monday 2011 took the cake as the heaviest online spending day in history and the second day on record to surpass the billion-dollar threshold.   Heavy discounts contributed to the big day—78 percent of retailers offered online promotions, almost half offered discounts, 38 percent ran limited-time flash sales and one third offered free shipping (Shop.org).

 

Last Minute Black Friday Trends & Tips

Posted by Cristina Lucero, Research Associate

Black Friday is finally here!  Here are a few last minute trends and tips to get you ready for the big shopping weekend:

Trends

• 44% of participants plan to use social media sites when holiday shopping this year.  (Deloitte).  Many retailers are running Facebook campaigns to engage shoppers and promote deals.  (Internet Retailer).  In fact, 74% of retailers plan to use their Facebook pages to engage shoppers this Black Friday; up from 57% last year.  (BIG Research).  NRF reports that 17.3% of shoppers will monitor retailers’ Facebook pages on Black Friday, and 11.3% will check group-buying sites like Groupon and LivingSocial.
• 40% of e-commerce transactions included free shipping in Q3 2011 (comScore)
• Apps are big this holiday, including ShopSavvy, which allows shoppers to scan a product’s bar code to see if they’re getting the best deal, and Snaptell, which enables shoppers to snap pictures of products to see reviews and prices from various stores

A Social Holiday

Posted by Cristina Lucero, Research Associate

Many retailers are turning to social media to further engage participants this holiday.  This is because 44% of shoppers plan to use social media sites when shopping this year.  (Deloitte).  Social shopping includes seeking discounts, reading reviews and researching gift ideas.  In fact, 45% of people “Like” a brand primarily to receive discounts/special offers: